Shipping & Returns
Shipping Policy
Thank you for choosing DOREE for your exquisite apparel needs. Here at DOREE, we aim to provide a seamless shopping experience, including swift and efficient shipping services to ensure your satisfaction.
Processing Time
Upon placing an order with DOREE, please allow 1-2 business days for order processing. Our team meticulously prepares and inspects each item to guarantee its quality before it is dispatched for shipping.
Shipping Methods and Times
We offer a variety of shipping options to cater to your needs. Our available shipping methods and estimated delivery times are as follows:
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Standard Shipping: Estimated delivery within 5-7 business days.
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Expedited Shipping: Estimated delivery within 2-4 business days.
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Express Shipping: Estimated delivery within 1-2 business days.
Please note that delivery times may vary based on your location, unforeseen circumstances, or during peak seasons. We work diligently with our shipping partners to minimize any delays that may occur.
Shipping Costs
Shipping costs are calculated based on the total weight of your order and the shipping method selected during checkout. The shipping charges will be displayed before you finalize your purchase.
Order Tracking
Once your order has been processed and shipped, you will receive a confirmation email containing tracking information. This will allow you to monitor the progress of your shipment and estimated delivery date.
Return & Refund Policy
Return and Refund Policy
At DOREE, we strive to ensure your complete satisfaction with every purchase. If, for any reason, you are not entirely satisfied with your purchase, we're here to help.
Return Eligibility
We accept returns for eligible items within 7 days from the date of delivery. To be eligible for a return, the item must be unused, unworn, unwashed, and in the same condition as received. It must also be in the original packaging with all tags attached.
Non-Returnable Items
Please note that certain items are not eligible for return or refund due to hygiene and safety reasons, such as undergarments, earrings, and items marked as final sale. Additionally, customized or altered items may not be eligible for return unless there is a manufacturing defect or an error on our part.
Return Process
To initiate a return, please follow these steps:
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Contact our Customer Support team within 7 days of receiving your order to request a return authorization. You can reach us at [insert contact details].
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Provide your order number, details of the item(s) you wish to return, and the reason for the return.
Return Shipping
Customers are responsible for the return shipping costs unless the return is due to a mistake on our part or a defective product. We recommend using a trackable shipping service to ensure the safe return of the item(s). DOREE is not liable for any lost or damaged returned items during transit.
Refund Process
Once your return is received and inspected, we will notify you of the approval or rejection of your refund. If approved, the refund will be processed to the original method of payment within a reasonable timeframe.
Refund Timeframe
Please allow up to 15 for the refund to be reflected in your account, depending on your payment provider's policies.
Exchange Policy
At this time, we do not offer direct exchanges. If you wish to exchange an item, please follow the return process for a refund and place a new order for the desired item.
Contact Us
If you have any further questions about our return and refund policy or need assistance with a return, please contact our Customer Support team. We are here to assist you and ensure a smooth and satisfactory resolution.
Thank you for choosing DOREE for your fashion needs. We appreciate your support and understanding.