Return Policy Overview
We take pride in the artisanal quality of our heritage garments. If your selection is not quite perfect, we offer a 3-day eligibility window for returns or exchanges from the date of delivery.
- Items must be unworn, unused, and in their original archival condition.
- All original designer tags and security seals must remain intact.
- Returns must include the original luxury packaging and documentation.
- Custom-tailored and bespoke heritage pieces are final sale.
How to Return
Step 01: Request
Log in to your account and select the items you wish to return. Choose between a refund or store credit.
Step 02: Pack
Place the items in their original packaging, ensuring all tags remain attached and garments are unworn.
Step 03: Ship
Attach the pre-paid shipping label and drop off the package at any authorized courier location.
Frequently Asked Questions
What are your return shipping fees?
Return shipping is free for all domestic orders within 30 days. For international returns, shipping fees are the responsibility of the customer and will be deducted from the final refund amount.
How long does a refund take?
Once your return is inspected, refunds are processed within 7-10 business days to your original payment method. You will receive an email confirmation once the transaction is complete.
Can I choose store credit instead of a refund?
Yes, we offer store credit which never expires. Choosing store credit often speeds up the return process, as credit is issued immediately after your return is approved.
Need more help? contact@thedoree.com